CoverMore New Zealand Travel Insurance Claims

Your Guide to Cover-More Travel Insurance Claims

We hope that your trip goes smoothly, but if something unexpected happens CoverMore New Zealand will be there to help. You’ll find all the information you need about travel insurance claims right here, including a step-by-step guide to making your claim, links to all of the supporting documents you’ll need, and advice about claims related to specific events or travel providers.

Once you have made a claim we will respond within 10 working days of receipt of all necessary documentation.

If you have additional questions about the claims process, or about a specific claim that you’ve made, please feel free to contact us at 0800 600 115 or email claims@covermore.co.nz.

How to Make A Travel Insurance Claim

We do our very best to make the claims process as quick and easy as possible. That's why we've provided a step-by-step guide to explain exactly what you need to do in order to submit your travel insurance claim and ensure that we are able to settle it as quickly as possible. We also let you know what you need to do if you're not completely satisfied with our service. View Information About Making a Travel Insurance Claim

 

Travel Insurance Claims Supporting Documents

In most instances, when you submit a travel insurance claim you will need to provide one or more supporting documents so that we are able to validate and settle the claim. Find out exactly what you need to submit, based upon the type of claim, and download the necessary claims forms.
View Travel Insurance Claims Supporting Documents Information

 

Travel Insurance Claims Conditions

CoverMore New Zealand travel insurance claims are subject to certain conditions, which are explicitly outlined in your policy documents. For your convenience, we have outlined some of those conditions here so that you may review them with ease. If you have questions about whether any particular conditions affect your claim, please contact our customer service department at 0800 500 225.
View Selected Travel Insurance Claims Conditions

 

Travel Insurance Claims Advice

Certain events, such as natural disasters or travel service provider strikes or bankruptcy may affect your travel. When these situations occur, we provide guidelines for you on how your cover is affected and how, if necessary, you should go about making claims related to those events.
View Travel Insurance Claims Advice