Important Information Regarding: Civil Unrest and Riots in Peru - December 2022
Issued: 20 December 2022
Background
Reports have emerged regarding protests in Peru which have escalated to civil unrest and rioting where a number of people have been reported to have been killed.
The unrest is reported to be as a result of the removal of their former president, Pedro Castillo, as well as his actions to try to retain power.
SafeTravel has Peru’s travel advice (https://www.safetravel.govt.nz/peru) as Exercise Increased Caution. Please follow the advice of local authorities and contact your airline or travel provider for updates. Please also remember to register on the website in order that New Zealand officials can contact you if necessary. https://register.safetravel.govt.nz/login
If you have been directly affected by this event and need assistance, please call our 24 hour emergency assistance team immediately on +61 2 8907 5240. We further urge you to pay close attention to the local media and emergency services.
Policy Coverage
For policies / trips with the Relevant Time prior to 20 December 2022
If you have been directly affected from this event, there may be provision for you to claim for benefits provided by your travel insurance policy. Claims will be assessed in accordance with your Policy Wording and may vary depending on the type of policy you purchased.
If you have already departed
- If you are directly affected due to this event, there is cover (up to the nominated policy sub limits) for reasonable Additional transport and accommodation expenses.
- If you have been injured during this event where you require immediate medical attention
- There is no cover if your existing travel plans are not directly affected.
- There is no cover available for any portions of your Journey that have been utilised.
If you have not yet departed
- If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of this event you may be able to claim for cancellation or amendment of your journey. Please note costs to rearrange Your trip must not exceed the costs you would have incurred had you cancelled Your trip outright.
- You must take all reasonable steps to mitigate your out of pocket expenses and we encourage you to speak with your travel agent or transport provider as soon as possible to minimise these expenses.
To submit your claim, please remember:
- To keep all itemised receipts for additional purchases or costs incurred
- Obtain documentation from the travel provider confirming the length and reason for delay
- Claims can be submitted through our online claims portal: https://claims.covermore.co.nz/default
Costs that are not covered by your policy
- Travel arrangements that have already been utilised
- Costs excluded or above the limits outlined in your Policy Wording
- Costs that are incurred where your travel is not directly affected
- Where alternate travel is at a higher fare class than originally booked
- Depending on the policy benefit claimed and our assessment, there is no cover available for policies purchased on or after 20 December 2022 as the event is no longer considered unforeseeable
For policies/trips with the Relevant Time on or after 20 December 2022
There is no cover for policies issued after this date as it would no longer deemed an unforeseeable event.
Important general advice
This information must be read in conjunction with the Policy Wording as certain terms, conditions, limits, and exclusions apply. These terms, condition, limits and exclusions are detailed in the Policy Wording and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ section of the Policy Wording.
Contact us
If you are travelling and require travel or medical assistance, please contact our 24 hour emergency assistance team on +61 2 8907 5597.
For any general enquiries regarding the event please contact our Customer Service team on 0800 500 225 between 8:30am and 5:30pm Monday to Friday and between 10am and 2pm Saturday.
