Help: Emergency assistance

Cover-More's Emergency Assistance

Emergency assistance when & where you need it

When you’re in trouble while overseas, you need a travel insurance provider that is ready to spring into action, anytime and anywhere. That is what you get with Cover-More, and it is a big reason why every year more than 2.2 million people choose Cover-More Travel Insurance.

If you need assistance

Our emergency assistance call centres are available 24-hours a day, 7-days a week. When  you call, please have the following handy:

  • a contact number we can call you back on,
  • your policy number.

Emergency contact numbers:

If you are calling from:Use this emergency number:
USA 1866 309 2267
Canada 1866 773 9318
United Kingdom 0808 234 1526
Australia 1800 242 579
New Zealand and Other Countries +61 2 8907 5240

If you experience difficulty contacting us from any of the country-specific numbers above, please call +61 2 8907 5240.

If you need to fax any information, you can use this number: +61 2 9954 6250. 

Do you have a hearing or speech impairment?

If you require assistive communication via the Relay New Zealand to contact our emergency assistance team – please download the TexMee* app.
*The TexMee App is a mobile phone solution for people who are deaf or have a hearing or speech impairment

Click here for full information

Get more with Cover-More

Cover-More not only has its own medical and technical team based in New Zealand and Australia, but we’re also part of the International Assistance Group. With Cover-More travel insurance, you have a global team of medical professionals and assistance providers ready to come to your aid.

The International Assistance Group:

With Cover-More travel insurance, you have a global team of medical professionals and assistance providers ready to come to your aid. Cover-More not only has its own medical and technical team based in New Zealand and Australia, but we’re also part of the International Assistance Group.

The International Assistance Group:

  • provides travel assistance services for over 115 million policyholders per annum,
  • manages over 1 million travel assistance cases per annum,
  • manages nearly 33,000 traveller evacuations each year, and
  • employs over 9,700 travel emergency assistance specialists including doctors, nurses and case managers.

Compare our plans, and get a quote today.