Want to chat to us? Here are our Cover-More contact numbers
Got a question about our cover? Want change something on your policy? Or maybe you want to speak to someone about your claim? No matter what your question, we’re here to help.
Do you need urgent help?
If you’re travelling and need our support, we’re here to care for you.
Visit our 24/7 emergency assistance page →
What’s the best Cover-More contact number for general questions?
If you’ve got a question about our cover, a query about your policy or anything else about our travel insurance that’s not an emergency, our customer service team can help. Here are the best numbers to use:
If you’re calling from New Zealand:
(0800) 500 225
If you’re calling from overseas:
+64 (0) 9 308 2120
What days and times can I call the customer service team?
Our customer service team works hard so you can holiday more.
Monday – Friday:
8.30 am – 5.15 pm NZST
Saturday:
10 am – 2 pm NZST
Good to know: We’ve answered a bunch of common questions about travel insurance, our cover, and more on our FAQs page. If you don’t feel like picking up the phone, take a read because the answer you’re looking for might be there.
What’s the best Cover-More contact number for claims questions?
Our expert claims team know a lot. From submitting claims online to what supporting documents are needed, they’re here to clear up your conundrums.
If you’re calling from New Zealand:
(0800) 500 225
If you’re calling from overseas:
+64 (0) 9 308 2120
What days and times can I call the claims team?
Just like our customer service team, our claims team hustles so you can get back to holidaying – or basking in your post-trip glow – faster. They’re around to have a chat at these times:
Monday – Friday:
8.30 am – 5.00 pm NZST
Good to know: If you’ve had a holiday hiccup, submitting a claim is easy. You can do it online at any time, from anywhere.
What’s the best Cover-More contact number for emergency assistance?
If you’re in an emergency right now, call the local services. They’ll know how to get you the help you need, fast.
Whenever it’s safe, you can call our Cover-More emergency assistance team – we’re here, ready and waiting to help you, 24/7.
Call us on +61 2 8907 5240
No matter where in the world you’re calling from, we’re ready to care for you.
Use our app to get help fast
Tap the ‘Assistance’ button from anywhere and select ‘Call now’ to talk to us.
Can I call Cover-More’s emergency assistance line toll-free?
If you’re visiting one of these popular destinations, you can use a landline to call us toll-free.
If you’re calling from the USA:
1866 309 2267
If you’re calling from Canada:
1866 773 9318
If you’re calling from the UK:
0808 234 1526
If you’re calling from Australia:
1800 242 579
Don’t worry if you aren’t in one of these countries or you can’t connect using a toll-free number – if you call us direct on +61 2 8907 5240 or via the app, we’ll ask for your best contact phone number so we can call you right back.
Want the Cover-More travel insurance contact details for something else?
We get it – there are lots of reasons you’d love to speak we us. We’re interesting people!
Our address details
If you want to write to us at our New Zealand postal address, use this:
- Cover-More Insurance Services, P.O. Box: 105-203, Auckland City 1143
Our media team’s details
You can get in touch with our communications team at:
Our FAQs
We know a lot about travel insurance, so we’ve got the answers to common questions about our cover on our FAQs pages. You can:
- find answers to general travel insurance queries on our FAQs page
- delve into all things COVID-19 cover on our COVID-19 FAQs page
- discover how our plans differ on our compare plans page
- learn more about our cover on our popular benefit page
- uncover how to submit a claim on our claims page.
If you can’t find what you’re looking for, give our customer service team a buzz on (0800) 500 225 during the business hours listed above.
Uh oh – do you want to make a complaint?
We work hard to care for you before, during and after your getaway. Caring for travellers like you is what we do.
If we’ve let you down in any way, or our service isn’t what you expected, we want to know. (This includes any issues with our cover or service that you’ve experienced through one of our reps, such as a travel agent.)
Read this guide to learn how to lodge a complaint with us. It includes an online form and other ways to contact us about your complaint.
Once you’ve shared the details with us, we’ll connect you with someone who can help resolve your complaint.
If you’re vulnerable, you’ve got our support
Vulnerability can strike anyone at any time. We’re here to care for you always, especially when you need some extra support.
Our team is committed to identifying and supporting you if you’re experiencing vulnerability, and to treating you with care, dignity, sensitivity, respect, and compassion.
Worrying about money is a horrible feeling. If you’re experiencing financial difficulty, you’re worried you can’t pay us, or you’re in urgent financial need of the benefits of your policy, let us know so we can help.
The financial hardship support we offer to our eligible customers includes:
- the fast-tracking of a claims assessment when you have a pending claim
- facilitating a financial hardship arrangement appropriate for your circumstances if you owe us a payment.
Please let our customer service team know and they will guide you through the process so we can help you, fast.
Not a native English speaker? Need help understanding our cover information? If you need, we can provide an interpreter for your (where possible) or we’ll get one so we can speak easily with you.
We’ll make a note if an interpreter is used or if there are reasons we are unable to arrange one, so no matter who you talk to in our team, they’ll know how to best help you.
Good to know: You can also use the New Zealand Government’s interpretation and relay services
Any advice is general advice only. Please consider your financial situation, needs, and objectives, and read the Policy Wording before deciding to buy this insurance.