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Contact Us

If you have any questions or comments, please contact us using the most relevant method below.

Customer Service Claims Emergency Assistance
Phone: 0800 500 225
Email: [email protected]

Phone: 0800 500 225
Email: [email protected]
Submit a claim online

Find the emergency contact number for the country you’re calling from
Email: [email protected]

If calling from overseas: +64 (0) 9 308 2120


Physical address:

Cover-More Travel Insurance
Level 18
125 Queen Street
Auckland 1010
New Zealand

(Please Note: whilst we can receive your documents, we cannot process claims in person)

Postal address:

P.O. Box: 105-203
Auckland City 1143
New Zealand

24/7 Emergency Assistance

Find global contact information for our 24-hour emergency assistance team here.

Become an Agent

Get in touch here.

Got a Complaint?

Do you feel that your claim has not been handled properly? We would like to hear from you. Please use our guide to lodging a complaint.