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Cover-More and ICNZ

Did you know Cover-More travel insurance is a member of the Insurance Council of New Zealand and adheres to the Fair Insurance Code?

This gives our customers the assurance that we’re commmited to providing a high standard of service.

What is the Insurance Council of New Zealand?

The Insurance Council of New Zealand (ICNZ) actively promotes self-regulation within the insurance sector.

Together, its members have developed the Fair Insurance Code, which sets out industry best-practice standards for insurers in all their dealings with customers. This code of conduct is in addition to those obligations imposed by the law.

The Fair Insurance Code:

  • Applies to all ICNZ members companies
  • Applies to general insurance products, not health or life insurance products
  • Describes what level of service you can expect from your first contact with your insurer
  • Describes the responsibilities that you and your insurer have to each other
  • Provides information on claims and complaints procedures
  • Details how the Code is administered
  • Where you can turn to for more help should you need it

What does the Fair Insurance Code logo mean?

The Fair Insurance Code logo is a sign of assurance that our travel insurance company has high standards of service and will act honestly, fairly, transparently and with utmost good faith towards you.



For more information on ICNZ, visit the Insurance Council of New Zealand.