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Cover-More and ICNZ

Did you know Cover-More travel insurance is a member of the Insurance Council of New Zealand and adheres to the Fair Insurance Code?

This gives our customers the assurance that we’re commmited to providing a high standard of service.

What is the Insurance Council of New Zealand?

The Insurance Council of New Zealand (ICNZ) actively promotes self-regulation within the insurance sector.

Together, its members have developed the Fair Insurance Code, which sets out industry best-practice standards for insurers in all their dealings with customers. This code of conduct is in addition to those obligations imposed by the law.

The Fair Insurance Code:

  • Applies to all ICNZ members companies
  • Applies to general insurance products, not health or life insurance products
  • Describes what level of service you can expect from your first contact with your insurer
  • Describes the responsibilities that you and your insurer have to each other
  • Provides information on claims and complaints procedures
  • Details how the Code is administered
  • Where you can turn to for more help should you need it

What does the Fair Insurance Code logo mean?

The Fair Insurance Code logo is a sign of assurance that our travel insurance company has high standards of service and will act honestly, fairly, transparently and with utmost good faith towards you.

Cover-More-Fair-Insurance-Code-Logo

 

For more information on ICNZ, visit the Insurance Council of New Zealand.