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Claims advice: World events

Advice on world events affecting claims

Certain events, such as natural disasters may affect your travel. Below are links to information about how recent events will affect your claims.

Following is advice regarding claims related to specific events and travel providers. Should you have any questions, please contact us at 0800 500 225

World events claims advice

7 May 2018 - Kilauea Volcano

9 Apr 2018 - Cyclone Keni

6 Apr 2018 - Philippines island of Boracay

15 Feb 2018 - Cyclone Gita

31 Oct 2017 - Virgin Australia flights to Samoa from Auckland

21 Sep 2017 - Mexico Earthquake 

19 Sep 2017 - Mt Agung Bali Indonesia

18 Sep 2017 - Auckland Airport Fuel Crisis 

28 Aug 2017 - Hurricane Harvey 

28 Sep 2016 - Mt Rinjani Ash Cloud

5 Jul 2016 - Airport Security Strikes

6 Apr 2016 - Cyclone Zena

21 Mar 2016 - Australian Airport Strikes

22 Feb 2016 - Cyclone Winston

28 Jan 2016 - Zika Virus

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SafeTravel - how it works:

Official advice for New Zealand citizens living and travelling overseas.
Help us find you in an emergency, so we can check on your well-being or send you important information.

  • Log on before you take off.
  • Checking SafeTravel helps you avoid travel blackspots.
  • If you enroll with SafeTravel, MFAT can contact you when a crisis occurs overseas.
  • If a crisis happens overseas, MFAT will contact New Zealanders who have enrolled to check that they’re safe.

Click here for full details