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Important information regarding: Air New Zealand maintenance engineers strike

Updated: 2pm 12 December 2018

This advice applies to customers who are concerned or may be affected by the expected Air New Zealand aircraft maintenance engineers scheduled for the 21st of December 2018 and now extended to also include the 22nd and 23rd of December 2018.

Background

Air New Zealand engineering staff have voted to strike for three days.

While mediation is ongoing, workers have decided to strike for three days from 21 December.

This period spans three of the busiest days in the airline annual calendar. On 21 December alone, Air New Zealand has close to 42,000 customers booked to travel domestically on its A320 jets and internationally faced potential flight cancellations.

The airline accused just under 1000 engineers of deliberately using Kiwi families' much anticipated Christmas holidays as a bargaining chip.

Please refer to the link below for further information:

https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12175285

For all policies issued on or before 9am 7 December 2018

Additional Expenses

  • During the Journey, there is cover (up to the nominated policy limits) for reasonable Additional transport and hotel accommodation expenses incurred as a direct result of the strike.

Amendment or Cancellation Cover

  • If the policy contains amendment or cancellation cover, there is cover (up to the nominated policy limits) for reasonable amendment or cancellation costs if existing travel plans are directly affected by the event. We will not pay more for rearranging the journey than the cancellation costs which would have been incurred had the journey been cancelled.
  • There is no cover available for any portions of the Journey that have been utilised.

Remember, all reasonable steps must be taken to mitigate out of pocket expenses.

Policy cover for policies issued after 9am 7 December 2018 but before the 9am 12 December 2018

There is no cover available for the strike action scheduled for the 21st. For policies issued after 9am 7 December and before 9am 12 December 2018, the following advice applies:

Additional Expenses

  • During the Journey, there is cover (up to the nominated policy limits) for reasonable Additional transport and hotel accommodation expenses incurred as a direct result of the strike.

Amendment or Cancellation Cover

  • If the policy contains amendment or cancellation cover, there is cover (up to the nominated policy limits) for reasonable amendment or cancellation costs if existing travel plans are directly affected by the event. We will not pay more for rearranging the journey than the cancellation costs which would have been incurred had the journey been cancelled.
  • There is no cover available for any portions of the Journey that have been utilised.

Remember, all reasonable steps must be taken to mitigate out of pocket expenses.

Policy cover for policies issued after 9am 12 December 2018

Travel insurance provides cover for unforeseen events only.

  • There is no cover for amendment or cancellation costs for policies issued after 9am 12 December 2018 as any events caused by the strike are no longer unforseen.
  • If you decide to change your travel plans, we encourage you to speak with your travel agent or transport provider as soon as possible to minimise your out of pocket expenses.

Important general advice

This information must be read in conjunction with the Policy Wording as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the Policy Wording and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the Policy Wording.

If you are overseas and require travel or medical assistance, please contact our 24 hour Emergency Assistance team on +61 (2) 8907 5240.

For any general enquiries regarding the event please contact our Customer Service team on 0800 500 225 between 8.30am and 5.30pm Monday to Friday and 10am to 2pm on Saturdays.