Travel Insurance FAQs
Get answers to your questions about our cover
We've compiled the most frequently asked questions from our customers here to help you understand travel insurance and its benefits and select the right level of cover for your needs. You'll also find answers about how make a claim, as well as how the claims process works.
Cover questions
- How can I be sure I'm choosing quality cover?
- Will you cover me for a one-way trip?
- Can I purchase an annual 'Business' policy?
- I'm going overseas for over a year, will you cover me?
- What do I do if my luggage is delayed?
- How many accompanied children are allowed to travel on a policy?
- I will be snow skiing/snowboarding, am I covered?
- I am taking part in a race or sporting competition. Am I covered?
- Can I get extra coverage for a valuable item?
Claims questions
- How do I make a travel insurance claim?
- How long will it take to process my travel insurance claim?
- If I have to make a claim on my travel insurance policy before I depart, can I still travel on the policy?
- What do I need to provide to Cover-More when making a claim?
- How long do I have to make a travel insurance claim?
Medical questions
- Are there any policy restrictions relating to coverage of Dental Expenses overseas?
- Can I get travel insurance if I have an existing medical condition?
- What existing medical conditions cannot be covered?
- I am pregnant. Will travel insurance cover me?
- How do I apply for cover for my pre-existing medical condition?
- What existing medical conditions are automatically covered?
Tips and links
- How can I stay safe while travelling?
- How do I register my travel details before going overseas?
- How do I know if there are any travel advisories for my destination?
- Where can I get information about the vaccinations I need and/or health alerts?
- What items can I bring back into New Zealand when I return?