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Help: Emergency assistance

Cover-More's 24/7 Emergency Assistance

Get emergency assistance when and where you need it

When you’re in trouble overseas, you need a travel insurance provider that is ready to spring into action, anytime and anywhere. That is the kind of support you get with us at Cover-More, and it is a big reason millions of people choose to travel with Cover-More Travel Insurance each year.

If you need assistance

Our emergency assistance call centres are available 24 hours a day, seven days a week.

When you call, please have the following handy:

  • a contact number we can call you back on
  • your Cover-More policy number

Please note: you (or someone on your behalf) should phone our Emergency Assistance team as soon as possible if you require hospitalisation, if your medical expenses will exceed $2,000, or if you want to return early.

Our emergency contact numbers:

If you are calling from: Use this emergency number:
USA 1866 309 2267
Canada 1866 773 9318
United Kingdom 0808 234 1526
Australia 1800 242 579
New Zealand and Other Countries +61 2 8907 5240

If you experience difficulty contacting us from any of the country-specific numbers above, please call +61 2 8907 5240.

If you need to fax any information, you can use this number: +61 2 9954 6250. 

Do you have a hearing or speech impairment?

If you require assistive communication via Relay New Zealand to contact our Emergency Assistance team – please download the TexMee* app.

Find out more about the Mobile Text Relay

*The TexMee app is a mobile phone solution for people who are deaf or have a hearing or speech impairment. 

Travel GP

Our Travel GP service offers you a new level of care that you won’t find anywhere else. When something unexpected does happen, you need more than just cover to keep you travelling...you need Cover-More.