Help: Emergency assistance

Cover-More's Emergency Assistance

Emergency assistance when & where you need it

When you’re in trouble while overseas, you need a travel insurance provider that is ready to spring into action, anytime and anywhere. That is what you get with Cover-More, and it is a big reason why every year more than 3.8 million people choose Cover-More Travel Insurance.

If you need assistance

Our emergency assistance call centres are available 24-hours a day, 7-days a week. When  you call, please have the following handy:

• a contact number we can call you back on,
• your policy number.

Emergency contact numbers:

If you experience difficulty contacting us from any of the country-specific numbers above, please call +61 2 8907 5240.

If you need to fax any information, you can use this number: +61 2 9954 6250. 

Do you have a hearing or speech impairment?

If you require assistive communication via Relay New Zealand to contact our emergency assistance team – please download the TexMee* app.
Find out more about the Mobile Text Relay. 
*The TexMee app is a mobile phone solution for people who are deaf or have a hearing or speech impairment. 

Get more with Cover-More

Cover-More not only has its own medical and technical team based in New Zealand and Australia, but we’re also part of the International Assistance Group. With Cover-More travel insurance, you have a global team of medical professionals and assistance providers ready to come to your aid.

The International Assistance Group:

With Cover-More travel insurance, you have a global team of medical professionals and assistance providers ready to come to your aid. Cover-More not only has its own medical and technical team based in New Zealand and Australia, but we’re also part of the International Assistance Group.

The International Assistance Group:

• provides travel assistance services for over 115 million policyholders per annum,
• manages over 1 million travel assistance cases per annum,
• manages nearly 33,000 traveller evacuations each year, and
• employs over 9,700 travel emergency assistance specialists including doctors, nurses and case managers.

Compare our plans, and get a quote today.

Travel GP

Our Travel GP service offers you a new level of care that you won’t find anywhere else. When something unexpected does happen, you need more than just cover to keep you travelling. You need Cover-More.