Help: Emergency assistance
Cover-More's Emergency Assistance
Emergency assistance when & where you need it
When you’re in trouble while overseas, you need a travel insurance provider that is ready to spring into action, anytime and anywhere. That is what you get with Cover-More, and it is a big reason why every year more than 3.8 million people choose Cover-More Travel Insurance.
If you need assistance
Our emergency assistance call centres are available 24-hours a day, 7-days a week. When you call, please have the following handy:
- a contact number we can call you back on,
- your policy number.
Emergency contact numbers:
| If you are calling from: | Use this emergency number: |
|---|---|
| USA | 1866 309 2267 |
| Canada | 1866 773 9318 |
| United Kingdom | 0808 234 1526 |
| Australia | 1800 242 579 |
| New Zealand and Other Countries | +61 2 8907 5240 |
If you experience difficulty contacting us from any of the country-specific numbers above, please call +61 2 8907 5240.
If you need to fax any information, you can use this number: +61 2 9954 6250.
Do you have a hearing or speech impairment?
If you require assistive communication via Relay New Zealand to contact our emergency assistance team – please download the TexMee* app.
Find out more about the Mobile Text Relay.
*The TexMee app is a mobile phone solution for people who are deaf or have a hearing or speech impairment.
Get more with Cover-More
Cover-More not only has its own medical and technical team based in New Zealand and Australia, but we’re also part of the International Assistance Group. With Cover-More travel insurance, you have a global team of medical professionals and assistance providers ready to come to your aid.
The International Assistance Group:
With Cover-More travel insurance, you have a global team of medical professionals and assistance providers ready to come to your aid. Cover-More not only has its own medical and technical team based in New Zealand and Australia, but we’re also part of the International Assistance Group.
The International Assistance Group:
- provides travel assistance services for over 115 million policyholders per annum,
- manages over 1 million travel assistance cases per annum,
- manages nearly 33,000 traveller evacuations each year, and
- employs over 9,700 travel emergency assistance specialists including doctors, nurses and case managers.
Compare our plans, and get a quote today.
Travel GP
Our Travel GP service offers you a new level of care that you won’t find anywhere else. When something unexpected does happen, you need more than just cover to keep you travelling. You need Cover-More.
