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    Help: Emergency assistance

    Cover-More's 24/7 Emergency Assistance

    Get emergency assistance when and where you need it

    When you’re in trouble overseas, you need a travel insurance provider that is ready to spring into action, anytime and anywhere. That is the kind of support you get with us at Cover-More, and it is a big reason millions of people choose to travel with Cover-More Travel Insurance each year.

    If you need assistance

    Our emergency assistance call centres are available 24 hours a day, seven days a week.

    When you call, please have the following handy:

    • a contact number we can call you back on
    • your Cover-More policy number

    Please note: you (or someone on your behalf) should phone our Emergency Assistance team as soon as possible if you require hospitalisation, if your medical expenses will exceed $2,000, or if you want to return early.

    Our emergency contact numbers:

    If you are calling from:Use this emergency number:
    USA1866 309 2267
    Canada1866 773 9318
    United Kingdom0808 234 1526
    Australia1800 242 579
    New Zealand and Other Countries+61 2 8907 5240

    If you experience difficulty contacting us from any of the country-specific numbers above, please call +61 2 8907 5240.

    If you need to fax any information, you can use this number: +61 2 9954 6250. 

    Do you have a hearing or speech impairment?

    If you require assistive communication via Relay New Zealand to contact our Emergency Assistance team – please download the TexMee* app.

    Find out more about the Mobile Text Relay

    *The TexMee app is a mobile phone solution for people who are deaf or have a hearing or speech impairment. 

    Virtual Care

    Our Virtual Care service offers you a unique level of care at no extra cost. If you’re feeling ill and our Emergency Assistance team believes you're eligible for support via a virtual doctor (for example, you don't require a physical exam), we can provide you with access to booking a virtual consult at a time that suits you.