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Important information regarding: Air New Zealand schedule changes due to Rolls Royce engine issues

Issued: 1pm 18 November 2019

This advice applies to customers who are concerned or may be affected by the expected Air New Zealand aircraft engine issues.

Background – as advised by Air New Zealand

“The ongoing global issues impacting the Rolls-Royce Trent 1000 engines that power our Boeing 787-9 aircraft continue to affect our ability to maintain our schedule as planned.

It was thought these engine maintenance requirements were almost behind us, but Rolls- Royce now requires airlines to carry out more frequent maintenance on a specific part of the Trent 1000 ‘TEN’ engine.

While we’ve worked hard to limit the impact, Rolls-Royce does not have any replacement engines and there’s a significant wait for repairs at its Singapore facility as we are one of many airlines impacted globally.

As a result, we’ve had to make some changes to our international schedule over summer, including a limited number of cancellations and changes to aircraft scheduled to operate some Tasman and Pacific Island services. Flights within New Zealand are not affected.”


For all policies issued on or before 1pm 18 November 2019

Amendment or Cancellation Cover

  • If the policy contains amendment or cancellation cover, there is cover (up to the nominated policy limits) for reasonable amendment or cancellation costs if existing travel plans are directly affected by the event. We will not pay more for rearranging the journey than the cancellation costs which would have been incurred had the journey been cancelled.
  • There is no cover available for any portions of the Journey that have been utilised.

Remember, all reasonable steps must be taken to mitigate out of pocket expenses. Please contact Air New Zealand to discuss your options.

Policy cover for policies issued after 1pm 18 November 2019

Travel insurance provides cover for unforeseen events only.

  • There is no cover for amendment or cancellation costs for policies issued after 1pm 18 November 2019 as any events caused by the schedule change are no longer unforeseen.
  • If you decide to change your travel plans, we encourage you to speak with your travel agent or transport provider as soon as possible to minimise your out of pocket expenses.

Important general advice

This information must be read in conjunction with the Policy Wording as certain terms, conditions, limits and exclusions apply. These terms, conditions, limits and exclusions are detailed in the Policy Wording and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ sections of the Policy Wording.

If you are overseas and require travel or medical assistance, please contact our 24 hour Emergency Assistance team on +61 (2) 8907 5240.

For any general enquiries regarding the event please contact our Customer Service team on 0800 500 225 between 8.30am and 5.30pm Monday to Friday and 10am to 2pm on Saturdays.