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      Home / Important Information Regarding: Middle East War – March 2026

      Important Information Regarding: Middle East War – March 2026

      Issued: 2nd March 2026

      Background

      A surge in hostilities between Israel, the United States, and Iran has led to coordinated missile strikes on US military installations throughout the Gulf, with wider impacts extending to civilian areas in Dubai (UAE), including the Fairmont Hotel in Palm Jumeirah. The attacks triggered immediate responses from US and allied military forces.

      These incidents have caused significant casualties, disrupted travel and critical infrastructure, and heightened regional uncertainty.

      The security environment remains volatile with the risk of further escalation and incidental violence across the region.

      We recommend you stay across communications from Safetravel at SafeTravel – https://safetravel.govt.nz.

      If you have been directly affected by this event and need assistance, please call our 24 hour emergency assistance team immediately on +61 2 8907 5240. We further urge you to pay close attention to the local media and emergency services.

      Policy coverage    

      Costs that are not covered by your policy.

      • There is no cover for claims directly arising from you not following “Do not travel” advice issued by MFAT if the subject of the advice or warning is related to the nature of your claim.
      • There is no cover for claims arising as a result of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power.

      As the policy does not provide coverage for this event, if you have been impacted, you may wish to engage your travel agent or travel service providers to minimise your out of pocket costs.

      We will continue to update this advice as needed.

      For policies with Cancellation Plus Cover

      Cancellation Plus Cover does not apply if travel is prevented due to widespread physical destruction at the destination(s) you were going to due to an act of war, civil war, Act of Terrorism or nuclear meltdown.

      Cover under Cancellation Plus ceases from the time when the event preventing travel occurs due to the reason above, regardless of alternate reasons for the claim.

      Free Extension of Insurance

      If the relevant time of your current trip pre-dates this travel advice and your travel is disrupted due to this event, impacting your ability to return home on your policy end date, your policy will freely extend until you are physically able to return home as soon as it becomes possible.

      Important general advice

      This information must be read in conjunction with the Policy Wording as certain terms, conditions, limits, sub-limits and exclusions apply. These are detailed in the Policy Wording and in particular we draw your attention to ‘The Benefits’, ‘Policy Conditions’ and ‘General Exclusions’ sections of the Policy Wording.

      Contact us

      If you are travelling and require travel or medical assistance, please contact our 24 hour emergency assistance team on +61 2 8907 5240.

      For any general enquiries regarding the event please contact our Customer Service team on 0800 500 225 between 8.30 am and 5.15 pm Monday to Friday, 10 am to 1.45 pm Saturday.