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Important information regarding the Philippines island of Boracay 

Issued: 06 April 2018


We are aware the Philippines has announced the impending closure of popular tourist destination Boracay due to concerns regarding the sustained environmental damage to the island.

Due to commence later this month, the total closure will impact tourists who were travelling to the island for the majority of 2018, with President Rodrigo Duterte to instigate the six month closure from April 26.

Policy coverage 

Government intervention is a general exclusion on all our policies therefore claims for any costs incurred as a result of these events are excluded.

General Exclusions

We will not pay for: “claims arising from any government intervention, prohibition, regulation or restriction or court order.”

If you are due to depart New Zealand for the Philippines island of Boracay, we recommend that you contact your travel services provider as soon as possible to ascertain whether your travel plans are affected.

Important general advice

This information must be read in conjunction with the Policy Wording as certain terms, conditions, limits, and exclusions apply. These terms, condition, limits and exclusions are detailed in the Policy Wording and in particular we draw your attention to ‘The Benefits’ and ‘General Exclusions’ section of the Policy Wording.

Contact us

If you are travelling and require travel or medical assistance, please contact our 24 hour emergency assistance team on +61 2 8907 5240.

For any general enquiries regarding the event please contact our Customer Service team on 0800 500 225 between 8am and 5.30pm Monday to Friday, 10am to 2pm Saturday.